Rewards Program FAQ

On July 20, 2021, our credit card and Rewards programs became one program, Navyist Rewards. The Navyist Rewards Credit Card, the Navyist Rewards Mastercard^® and the Navyist Rewards World Mastercard^®️ are part of Navyist Rewards. 

You are able to shop across all four of our brands and enjoy the benefits of your One Membership. Whether you joined Gap Good Rewards, Banana Republic Rewards, Navyist Rewards, or Athleta Rewards, your membership will travel with you.

Starting July 20, 2021. To find out more, read the full Terms & Conditions here.

Levels are open to all members and are based on your annual spend (or, if you are a Cardmember, it may also be based on points earned, whichever comes first).

There are 3 levels:

Core = <$500 annual brand spend

Enthusiast = Cardmembers automatically start at Enthusiast level and Members reach this level with a $500-$999 annual spend at Gap, Banana Republic, Old Navy, Athleta, Gap Factory and/or Banana Republic Factory.

Icon = 5,000 points as a Cardmember or $1,000+ annual brand spend for Members and Cardmembers. Gap Inc. World Mastercard^®️ Cardmembers start at Icon level.

100 points = $1 reward.

When you shop in-store, you’ll earn points when you provide the phone number registered to your membership at checkout. For online purchases at athleta.com, bananarepublic.com, bananarepublicfactory.com, gap.com, gapfactory.com, and oldnavy.com, you’ll earn points if you are logged in with your email address.

Cardmembers will earn points on in-store and online purchases made with your Gap Inc. Credit Card. 

Cardmembers earn 5 points per $1 dollar spent with your Gap Inc. Credit Card at our family of brands.
Members earn 1 point per $1 dollar spent.
Gap Inc. Mastercard^®️ Cardmembers earn 1 point for every $1 dollar spent outside of our brands, including BR Home. Gap Inc. World Mastercard^®️ Cardmembers earn 2 points for every $1 dollar spent outside of our brands, including BR Home.

Points will be posted as pending to your account within one day from the date of purchase. After 14 days, earned points become active.

Points will expire if you don’t make at least one qualifying purchase within 12 months after earning them. Points have no monetary value.

You can use your phone number and email address to redeem rewards on purchases at our family of brands. 

To redeem rewards on in-store purchases, you’ll provide the phone number registered to your membership at checkout. For online purchases, you’ll log in using your email address.

You can contact the Call Center at 1-800-OLD-NAVY (1-800-653-6289)

Yes, purchases made by authorized users will continue to earn points and will be deposited to your rewards account.

Simply log in to your Gap Inc. account to view your points and rewards information.

You can donate rewards to select organizations found on the Earn & Redeem tab in your account.

Yes, the new Rewards Program combines points from any of your Gap Inc. Credit Card accounts as long as your email address and phone number are the same for both accounts.

If you notice any discrepancies, please 1-800-OLD-NAVY (1-800-653-6289) for help linking your accounts.

Yes, points will be combined in the same points bank as long as your email address and phone number are the same for both accounts.

If you notice any discrepancies, please call 1-800-OLD-NAVY (1-800-653-6289) for help linking your accounts.

Yes, your level and benefits travel with you to any of our brands no matter where you enrolled.

Cardmembers and Members will receive free shipping with a purchase of $50 or more. Icon level Cardmembers and Members will receive free 2-3 day shipping, while Core and Enthusiast level Cardmembers and Members will receive free 3-5 day shipping.

Sign into your online account at checkout. Free shipping will be applied at checkout, no code needed.

Details about your benefits, including the Family of Brands Bonus, Quarterly Bonus, Birthday Bonus and Create Your Own Sale Day, can be found in your account.

To use this benefit, bring your Banana Republic item and proof of Icon level to a local Banana Republic store. Basic alterations include shortening hems on pants, skirts and dresses. Call your local store for additional details and a complete list of alterations included.

Rewards Members will get the obé Fitness trial if you’re a Gap Inc. Rewards Program member and you’ve made a purchase at Athleta in the last 12 months AND are either Enthusiast level (you’ll receive a 2-month free trial) or Icon level (you’ll receive a 3-month free trial). Once you’ve met the above requirements, the trial will be delivered to you via an email that will have a promo code for obé Fitness and you’ll be directed to the obé Fitness site to sign up.

Yes, you can still use your ap Good Rewards Credit Card, Athleta Rewards Credit Card, Navyist Rewards Credit Card, and Banana Republic Rewards Credit Card at Gap, Banana Republic, Old Navy, Athleta, Gap Factory and Banana Republic Factory. 

Yes, you’ll keep your lifetime status in the new program. This level will now be referred to as Icon.  

Gap Inc. Credit Cards are issued by Barclays Bank. You can activate your card with Barclays Bank online at oldnavy.com/activate or by calling: 877-524-0406.

Gap Inc. Credit Cards are serviced by Barclays Bank. To find information about your account, you can create an online Barclays account at oldnavy.barclaysus.com.

Cardmembers may report lost or stolen Gap Inc. Credit Cards 24 hours a day, seven days a week by logging into their online account at oldnavy.barclaysus.com. Please review your account for any purchases you did not make and report them to the customer service department by calling 866-621-0532. Barclays Bank will close your account and issue you a new account number and card for your protection.

Yes, gift cards are available for purchase online with all Gap Inc. Credit Cards.

You can make a payment by mail, over the phone by calling 866-621-0532, or online at oldnavy.barclaysus.com. Unfortunately, stores cannot accept Gap Inc. Credit Card payments or provide envelopes for mailing payment.

Unfortunately, stores cannot accept Gap Inc. Credit Card payments or provide return address envelopes. There are various ways you can make a payment: by mail, over the phone, or online at oldnavy.barclaysus.com. When paying by phone, it's free to pay through the automated system; however, there may be a fee to pay with a live agent.

Rewards cannot be used to make payments toward your account. Rewards can only be used toward purchases of merchandise made in-store or online at Old Navy, Old Navy Outlet, Gap, Gap Factory store, Banana Republic, Banana Republic Factory store, or Athleta in the U.S. (including Puerto Rico).